DELIVERY

DELIVERY

Currently we will be delivering in the following countries: UAE, SAUDI, KUWAIT, JORDON, TURKEY, EGYPT

However you can always email us at jennifer@wearthehouse.com and we can calculate, shipping and Tax to your specified country. Please always keep updated regarding this page for new countries that we will be shipping to along with shipping rates.

We offer Customs Duties in the final price; this may vary depending on where the product is shipping to. The best news is that you will not have to pay any surprise extra payments on delivery as we want to offer you a hassle-free shopping experience, with no more unexpected charges upon delivery, only happiness and joy once you have received our products.

SHIPPING METHODS AND COSTS

To offer you the best service and ensure fast delivery worldwide.

Please keep updated with this page for further updates on more shipping destinations.

For fast deliveries we have chosen DHL for shipments. Shipping rates vary based on shipment type, destination and your rate will be automatically calculated at checkout.

We aim to dispatch all orders within 24 hours (except if we are offering a pre-order) Estimated delivery times are to be used as a reference, will commerce from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.

We offer the following shipping options: However Pre-orders may take a little longer please contact us, after you have placed your order.

DESTINATION SERVICE WEIGHT COST DELIVERED
UAE/DUBAI DHL STANDARD 2KG/9.5KG 33.6/50.5 AED 0-2 WORKING DAYS
SAUDI ARABIA DHL STANDARD 2KG/9.5KG 72/120 AED 1-2 WORKING DAYS
KUWAIT,JORDAN,BAHRAIN,EGYPT DHL STANDARD 2KG/9.5KG 72/120 AED 1-2 WORKING DAYS
TURKEY DHL STANDARD 2KG/9.5KG 85.3/200 AED 1-2 WORKING DAYS

IMPORTANT DELIVERY INFORMATION

We recommend that you consider the following information:

  • All orders, require a signature upon receipt

  • We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address

  • DHL does not deliver to P.0. Boxes or use general delivery

  • If DHL does not find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.

WHEN DO WE DELIVER?

Our Online Store ships worldwide with DHL, delivering 9am-5pm, Monday to Friday.

DHL does not deliver on National holidays, or there maybe a limited service.

FREE SHIPPING

We will always try and offer you free shipping rate in Dubai, especially at the beginning of seasons, this may change so please always be aware of this and check shipping costs.

We may also apply free shipping promotions at your checkout.

In the event that you need to return an item that you bought during a free shipping promotion; we will not refund the outbound shipping costs.

If you do need to return the product, please contact us and we will arrange DHL to collect the package from you, but the delivery cost will be deducted out of your refund.

INSURANCE

We ensure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

TRACKING YOUR ORDER

You can check the current status of your shipment from your order confirmation, where there will be a link to DHL and you will be able to track your parcel.

TAXES AND DUTIES

To ensure that the most accurate pricing and delivery costs are displayed whilst browsing our site, we recommend that you check your basket which will update the delivery charges and taxes according to your order.

Local VAT will be applied once we start shipping to European countries and to the UK.

Some countries maybe shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis: These will be updated in time. Please keep checking these pages.

If a DDU (Delivery Duty Unpaid) destinations is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to release your order from customs on arrival.

As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store currently ships within the Middle East with DHL and the shipping costs are already included in the final amount of your order. However, as an international courier for your order, DHL may present you with a separate invoice from local authorities for duties owed.