HOW TO SHOP
FOR FIRST TIME USERS
For your security, first-time orders can only be shipped to the cardholders billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure your billing address matches the address on your card statement, and that the cardholders name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
FOR REGISTERED USERS
If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.
HOW TO MAKE A PURCHASE
Shopping the Wear The House Online store is easy: if you know what you are looking for. Use our specific category links, such as ‘Pajama sets’ ‘Cushions’ and ‘wallpaper and Fabrics’. Once you have found an item, select your size and use ‘Add to Cart’ button on the side.
Review the items in your shopping bag you can directly edit product details (sizes, quantities) remove them in case you’ve changed your mind or add products to your Wish List. Click on ‘Checkout’ to complete your order.
HOW TO MAKE A PRE-ORDER
You can Pre-order Wear The House range ahead of the season by adding to your cart, as soon as Wear The House has received your order we will update you with delivery dates. You will receive a confirmation e-mail as soon as we ship your package.
BILLING AND SHIPPING
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear is different than the billing address, enter the address where you would like your order shipped.
From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase.
At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’. For more information on payment, please read here.
After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on ‘Submit Order’ to complete the checkout.
Once the checkout is completed, in ‘Your Order Confirmation’ page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.
Please refer to the fit details in the product image and description. Our sizes are based on standard European sizes, so we think our sizing is pretty standard. If you are not entirely happy with the size you have purchased, return it and order a different size. For more information, please visit Returns and Refunds section.